Hello from Artemis Cystitis!
Wishing you a happy new year from all staff at the clinic.

We’re excited to share the latest updates, tips, and reminders for our patients.
Our goal is to keep you informed, supported, and empowered in managing your
urinary health.

Treatment & Prescriptions
– Prescription Requests: Please allow 72 hours for processing.
– Lost Prescriptions: If prescriptions get lost repeatedly, we may have to start
charging – but we’ll always advise first. We don’t currently charge and would like to keep it this way.
– Medical evidence letter/certificate requests: Letters can incur a charge of up to £50, but we’ll always confirm before actioning your request.

Tips:
Keep your prescriptions safe.
Plan ahead to allow time for your prescription request.

Cancellation List Update
We’ve improved our cancellation list system, and it’s working really well!

Patients on the list are now being offered appointments more frequently, helping you get the care you need faster.

Blood tests
When requested to do so, completing your blood test ahead of time helps us give you the best care and supports your ongoing health and safety.
Please note If you do not have the results back in time, there is no need to postpone your appointment. These can be sent across to us to review after your appointment.

We want to hear from you
We are always looking for ways to improve the support we offer to our patients and would really appreciate your feedback.
Please let us know which of following applies to you? Email replies to – [email protected]

• I am currently receiving pelvic floor physiotherapy.
• I am currently receiving psychological support.
• I am currently seeing an HRT specialist.

• I am not receiving pelvic floor physiotherapy but would be interested if it were available through your service.
• I am not receiving psychological support but would be interested if it were available through your service.
• I am not seeing an HRT specialist but would be interested if it were available through your service.

** If you are receiving or would be interested in psychological support, could
you let us know what type of support? **

Staying Informed
social media can be a mix of helpful and misleading info.
Always reach out to us if you’re unsure about treatment or advice you’ve seenonline. Your safety and correct information are our priority!

We do not have an official social media account, so it’s best to check with us directly.

Quick Reminders
Look after your prescriptions – Allow 72 hours for script requests
Call us to confirm anything you see online
Regular reviews are best
Email [email protected] your response to the “we want to hear from you” section

Contact Us
Phone: 07568 403211
Email: [email protected]
Website: www.artemiscystitis.co.uk

Your health matters – we are happy to help!

Dr Matthew Malone-Lee and the Artemis Cystitis Team